Leading and Learning with Character

Module 1: What is Customer Service? Print Packet.

Module 1 Video Lesson: What is Customer Service?

Assessment: Summary of Module 1

Module 2: Your Attitude, Your Responsibility Packet

Module 2 Video Lesson: Your Attitude, Your Responsibility

Assessment: Summary of Module 2

Module 3: Effective Communication Packet

Module 3 Video Lesson: Effective Communication

Assessment: Summary of Module 3

Module 4: Dealing with Difficult People Packet

Module 4 Video Lesson: Dealing with Difficult People

Assessment: Summary of Module 4

Final Questions

Final Thoughts