Creating Effective Customer Service- Group Study

Creating Effective Customer Service-Group Study

Enroll up to 20 in our 4-hour group study. Improve output, performance, and customer service interactions. Internal Facilitator required. 60-day access. More than 20 people? Request quote: [email protected]

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Course curriculum

1. Letter to the Facilitator
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2. Facilitator Checklist
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3. Presentation Packet
1. Welcome!
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1. Module 1 Video Lesson: What is Customer Service? Watch, Take Notes and Hold Group Discussion
1. Module 2 Video Lesson: Your Attitude, Your Responsibility: Watch, Take Notes and Hold Group Discussion
1. Module 3 Video Lesson: Effective Communication: Watch, Take Notes and Hold Group Discussion
1. Module 4 Video Lesson: Dealing with Difficult People: Watch, Take Notes and Hold Discussion
1. Final Thoughts
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About this course

$299.99

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Creating Effective Customer Service-Group Study

Course curriculum

For the Facilitator

Welcome!

Module 1: What is Customer Service?

Module 2: Your Attitude, Your Responsibility

Module 3: Effective Communication

Module 4: Dealing with Difficult People

Group Study Conclusion

About this course

Discover your potential, starting today