Creating Effective Customer Service-Group Study

Presentation Packet

Module 1 Video Lesson: What is Customer Service? Watch, Take Notes and Hold Group Discussion

Module 2 Video Lesson: Your Attitude, Your Responsibility: Watch, Take Notes and Hold Group Discussion

Module 3 Video Lesson: Effective Communication: Watch, Take Notes and Hold Group Discussion

Module 4 Video Lesson: Dealing with Difficult People: Watch, Take Notes and Hold Discussion